Yorkshire Passion returns in 2012!

Are you passionate about your area?

Tourism is a serious business which contributes over £670 million annually into our local economy, providing jobs and supporting sustainable communities, so delivering excellent customer service and promoting a positive image really does matter!   

To help local businesses provide an even better service Visit Hull & East Yorkshire (VHEY) are offering FREE Yorkshire Passion customer service training courses to any business or individual who comes into contact with visitors or customers.

Yorkshire Passion is a highly visual, entertaining approach to customer service training. We look at the visitor experience through theatre, film and entertaining verbal presentations. The training session will incorporate two short plays (written by John Godber), that illustrate the central role people play in delivering quality customer service and the effect that has on the visitor perception of our area.

How can you get involved?

We would encourage all businesses to take advantage of this Free training by booking places on the course for your staff.

Who is Yorkshire Passion aimed at?

Yorkshire Passion is designed for any business, employee or individual who has contact with customers or visitors here in East Yorkshire. This includes employees from:

  • Accommodation, food and beverage sectors
  • Tourist attractions and activities
  • Retail and Leisure sectors
  • And just about anyone who meets with customers

How much does it cost?

Yorkshire Passion sessions are FREE of charge

When is the next course?

Tuesday 6th March 2012 – Pocklington Arts Centre – 4.30pm start

Wednesday 7th March 2012 – Albemarle Centre Hull - 10am start

Thursday 8th March 2012 – Beverley Arms, Beverley – 2pm start

Friday 9th March 2012 – The Spa Bridlington – 10am start

All courses are two and half hours in duration.

How to book

Simply visit www.yorkshirepassion.co.uk, tel 01482486610 or email barbara.macniven@vhey.co.uk  to find out more.


Benefits to businesses include:

·  Increased customer satisfaction

·  Increased professionalism and job satisfaction

· More enthusiasm for their job and the region

· Enhance company reputation

· Increased civic pride

Taxi drivers, hotel receptionists, housekeeping staff, retail assistants and leisure centre staff have all attended the courses to date – with some great results!


Share your ideas

We want to hear from you

To propose a project, add your support to an initiative or to share your views, call Catherine Goble on 01482 611802 or email info@hullbid.co.uk

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